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FAQs

What types of carpet cleaning services do we offer?

We can provide you with professional, high quality dry carpet cleaning, steam carpet cleaning, hot water extraction cleaning, deep carpet cleaning and a wide range of other services

What additional services we are providing?

In addition to all types of carpet cleaning, we offer rug cleaning, upholstery cleaning, furniture cleaning, chair and settee cleaning. We can also clean any type of sofa, including leather and suede sofa cleaning and dry or steam sofa cleaning. We also clean curtains, draperies and blinds.

What areas do we cover?

We cover most areas in London: Victoria, Westminster, Marylebone, West End, Holborn, City, Chelsea, Batersea, Clapham, Brixton, Streatham, Tooting, Balham, Wandsworth Town, Wansdworth Common, Lewisham, Finsbury Park, Islington, Waterloo, Vauxhall, Charing Cross, Kennington, London Bridge, Canary Wharf, Liverpool Street, Surbiton, New Malden, Kingston Upon Thames, Wimbledon, Earsfield, Southfields, Putney, Hampton Wick, Hampton, Teddington, Twickenham, Ham, Richmond, St. Margaret, Barnes, Parsons Green, Hounslow, Isleworth, North Sheen, Kew, Brentford, Acton, Ealing, Chiswick, Hammersmith, Fulham, Shepherds Bush, Kilburn, Paddington, Kensington, Sloane Square. If your are is not within the above please contact us on 020 3404 2452

What are your working hours?

Our cleaning teams work seven days a week and are very flexible. On weekdays we start at 8 am with our latest appointments beginning between 5 and 6pm. Our weekend start time is 9 am and we work Saturdays and Sundays. Again, advance booking is recommended for you to able to secure an appointment at the time and date that suits you best. In addition most of our cleaners do not mind working on Sundays or Holidays or – in an emergency or even at night. We do not charge you extra fee for this!

Is there any additional extra charge apart from your quoted price for the job?

Our quoted price includes all taxes and services. The only charges that might apply on top of the price are congestion (if your site address is in London congestion charge area) or parking fees. If you are able to provide a free parking space for the cleaners, you will not pay anything in addition.

Are there any cancellation fees?

We apply a cancellation fee only if the service is cancelled less than 48 hours prior to the scheduled time or if the customer fails to provide accessto our team as previously arranged.

Do I have to be home when the cleaning staff comes?

It is not necessary for you to be home. We will make arrangements with you to gain access to your property, be it a key or other security access. For your peace of mind, you are welcome to stay home during the cleaning. In all cases, we would like that you be at your site address at the time when the service you have booked finishes, in order to inspect our work and retrieve your keys.